Privacy policy
This policy explains how we handle personal information. Last updated November 2026.
Who we are
Fire Protect Systems is the trading name of Fire Protect Systems Pty Ltd as trustee for the Fire Protect Unit Trust, ABN 32 957 377 115. In this policy, "we" and "us" means Fire Protect Systems.
You can contact us at info@fireprotectsystems.com.au, on (02) 9638 4395, or at Unit 8/56 Buffalo Road, Gladesville NSW 2111.
What we collect
When you use our website enquiry form, we collect the details you enter: your name, organisation, email address, phone number, the help you need, your number of properties, your next Annual Fire Safety Statement due date, and anything you tell us about your buildings.
When you contact us by phone or email, we collect the details you give us, such as your name, your contact details and the reason for your enquiry.
Why we collect it
We use your information to respond to your enquiry and to provide our services.
We will not use your details for marketing without your consent.
How we store it
We store your information in our email and business systems. These systems may use cloud providers with servers outside Australia.
Our website host records standard server logs, including IP addresses, for security and to keep the site running.
How long we keep it
We keep personal information only as long as it is needed for business and legal purposes, then delete or de-identify it.
Who we share it with
We do not sell personal information. We only disclose it as needed to deliver our services, or as required by law.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@fireprotectsystems.com.au.
Complaints
If you have a privacy complaint, please contact us first at info@fireprotectsystems.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.